Support

Answers to common questions about Privio. Can't find yours? Write to privio.support@gmail.com.

Does Privio always find every face?

No. Face detection is automatic and not perfect. It can miss a face that is small, turned away, partly hidden or poorly lit. Always check the photo before sharing it, and use the brush to cover anything the detector missed. For the strongest protection choose Pixelate or Solid rather than a light blur.

What are the plans and daily limits?

Free: 4 Blur Face and 1 AI Enhance per day. Plus: unlimited Blur Face and 3 AI Enhance per day. Super: everything unlimited. Every plan saves at full resolution with no watermark. A photo counts once, however many times you save it. Prices are in the Terms of Use.

How do I restore my purchase?

In Privio, open Settings and tap “Restore purchases” (also available on the plans screen). Use the same Apple Account you bought with.

How do I cancel a subscription?

On your iPhone: Settings › your name › Subscriptions › Privio › Cancel Subscription.

Is my photo's location removed?

Yes. Location is always removed from every photo Privio saves or shares, on every plan, and there is no setting to keep it. Serial numbers and the camera owner's name are removed too. Settings let you keep, one by one, the date and time, the camera and lens, the photo settings, or the author and copyright notice.

Why does AI Enhance say my photo is too large?

AI Enhance doubles the width and height, so the result has four times as many pixels. How large a result your iPhone can hold depends on its memory. On iPhones with 4 GB of memory or more, a 12-megapixel photo becomes 48 megapixels. A 48-megapixel original would become about 195 megapixels, more than any iPhone can hold, so Privio refuses it and tells you why instead of quietly reducing the photo.

Are my photos uploaded anywhere?

No. Everything happens on your iPhone. See the Privacy Policy.

Contact

Email: privio.support@gmail.com